“I was told to call the operator number after we got our bags, which I did. They told me to go outside and wait for the VIP van. We waited for about 20 minutes and I called again, because all the people who had arrived on our plane were already gone! When I called the second time, the woman said to wait by the tables with umbrellas. That information would have been helpful the first time I called. I don't know if that is why it took so long. Our driver arrived about 10 minutes later. Our plane arrived at 8 pm and it was not busy, so not sure…”

“Was wonderful to have someone meet us baggage claim because it is a hike to the vehicle. Greeter did not help with luggage (we are both in our 70s). Driver was friendly and gave good info on way to hotel. Downgraded to 4* because no offer or help with luggage.”

“Matt was friendly and welcoming. I was not aware we were to call when we arrived. Since I had given all my information previously on Viator web site. Thought someone would reach out to me. When I contacted the dispatcher she informed us to look for a gray Mercedes with the #33. Looked and asked a few of the drivers. Matt was one of them and took a call as we spoke. And then he asked what are name was. He was our driver. Suggestions. : Hold up dry erase board with name of arriving passengers so they know where to go. Make sure # is visible and on vehicle…”

“The drivers were friendly and helpful. I would definitely use the service again. Good idea to ring the contact number to ensure that you know exactly when the shuttle will arrive.”

“Great communication with the driver, who contacted us right after we reserved the ride. He arrived early and was very helpful.”

“Suprised my mother in law with the private shuttle and Lei presentation when we arrived in Honolulu. It was the perfect start to an amazing trip . Danny our driver was waiting at luggage when we arrived and presented us all with Lei and then helped us to the van and loaded our luggage. Danny was a true professional the entire time and his driving was smooth and comfortable . THANK YOU !”

“The driver was polite and kind. The ride was smooth and easy!! He was nice gave water to drink and air conditioning was wonderful!! Thank you”

“Amazing service! Booked this for my sister and her friend when they were meeting us in Hawaii! The drivers were there waiting when they got off the plane and even made a nice custom sign for me saying congrats for her graduation and the leis were so nice also! Will def use this company again every time we come here as they were prompt, kind and very accommodating!!!”

“Easy on easy off. Except for the wrong pickup time which was corrected by our driver the rest went smoothly. Very comfortable ride unlike our tour around Oahu which was not as advertised.”

“It was quick and easy to find the driver and he was friendly and helpful. GREAT JOB JANES”

“Alena waa VERY helpful, really enjoyed the welcome and the transportation.”

“Driver was on time, courteous and professional. She took the time to find us, as it was difficult to easily maneuver to the meeting location.”