“Was wonderful to have someone meet us baggage claim because it is a hike to the vehicle. Greeter did not help with luggage (we are both in our 70s). Driver was friendly and gave good info on way to hotel. Downgraded to 4* because no offer or help with luggage.”

“Matt was friendly and welcoming. I was not aware we were to call when we arrived. Since I had given all my information previously on Viator web site. Thought someone would reach out to me. When I contacted the dispatcher she informed us to look for a gray Mercedes with the #33. Looked and asked a few of the drivers. Matt was one of them and took a call as we spoke. And then he asked what are name was. He was our driver. Suggestions. : Hold up dry erase board with name of arriving passengers so they know where to go. Make sure # is visible and on vehicle…”

“Great communication driver picked up our group of 14 people at the airport and delivered us to Honolulu Waikiki beach hotel.”

“Alena waa VERY helpful, really enjoyed the welcome and the transportation.”

“Driver was on time, courteous and professional. She took the time to find us, as it was difficult to easily maneuver to the meeting location.”

“Excellent. Texted me ahead of time and told me where to meet. He was there waiting when we came out.”

“Stan was very nice and helpful. He answered all our questions. His car was clean. He also told us about the city and the culture here. We were very grateful for the information.”

“Driver was nice, but really quiet. Our flight was late and our driver patiently waited for us. I really appreciated it.”

“Great in both directions. Lovely sedan vehicle, speedy transfer out of airport and on our way to hotel in minutes. Highly recommend. This is a genuine review from someone who has travelled the world as part of my career so know only too well the joys of public and shared transfers vs. private ones. From now on I will never choose to use anything other than private and will definitely book with Viator again.”

“We were transported in a Mercedes sprinter intended for many people. It was not a private suv and from baggage claim to where the shuttle picked us up was a 5-8 minute walk. There was no personal accommodations and not worth 120$! Get an Uber!”

“This was an Uber. Not what I expected for the price. The driver was fine. But I could have booked with Uber myself.”

“Great driver he had a little confusion on pick up point but because he had sent his phone number, we were able to be in contact and he found us.”

“Texted at wrong time and refused to come at the right time. Could have been zero but thanks to viator customer service we got a ride from another company”

“Our driver was very thorough.! Appreciated him being in connect with me. Would recommend ! He picked up our adult kids from the airport and got them to our destination so smoothly.”