“Was wonderful to have someone meet us baggage claim because it is a hike to the vehicle. Greeter did not help with luggage (we are both in our 70s). Driver was friendly and gave good info on way to hotel. Downgraded to 4* because no offer or help with luggage.”

“Matt was friendly and welcoming. I was not aware we were to call when we arrived. Since I had given all my information previously on Viator web site. Thought someone would reach out to me. When I contacted the dispatcher she informed us to look for a gray Mercedes with the #33. Looked and asked a few of the drivers. Matt was one of them and took a call as we spoke. And then he asked what are name was. He was our driver. Suggestions. : Hold up dry erase board with name of arriving passengers so they know where to go. Make sure # is visible and on vehicle…”

“Great communication driver picked up our group of 14 people at the airport and delivered us to Honolulu Waikiki beach hotel.”

“Alena waa VERY helpful, really enjoyed the welcome and the transportation.”

“Driver was on time, courteous and professional. She took the time to find us, as it was difficult to easily maneuver to the meeting location.”